This section is a resource for families that will enable them to find information on the support systems available for their loved ones who are studying abroad on all CAPA programs. This includes safety information, as well as information on the types of activities they’ll be able to engage in over the course of their chosen program. This section will also offer assistance to families and provide suggestions as to how they can best support their loved one should any issues arise during the student’s time abroad.
Updated August 2013
CAPA’s student conduct code ensures that you remain safe and healthy and that you have the best possible experience while abroad.
As a participant of a program with CAPA International Education (herein referred to as CAPA), you agree to abide by the following rules and code of conduct.
It is extremely important to show the utmost respect, decorum and maturity when living and studying with a community of people. This Student Code of Conduct covers all CAPA participants living in all CAPA residences (including apartments, homestays or university-run dormitories) and attending the CAPA programs. You must also respect all CAPA and residence staff and adhere to their directions when approached regarding housing and/or behavioral infractions. You acknowledge that social networking should also be used with great care as inappropriate posts can reflect poorly upon yourself, your university and CAPA, and negatively affect your fellow students. You accept and acknowledge that social networking posts indicating that the code of conduct has been broken may be used as evidence within the disciplinary process.
Lastly, you accept and acknowledge that you could be dismissed from your residence and from the program if you do not follow these rules and codes of conduct. You also accept and acknowledge that in the event of dismissal, no refunds of program fees will be issued, as agreed upon in your study abroad application.
A. General Behavioral Rules:
- All forms of dishonesty which harm others or undermine the academic purpose of the program or a program activity are prohibited, whether they occur by act or omission. Such forms include, but are not limited to: cheating, plagiarism, self-plagiarism, knowingly furnishing false information to staff, faculty and other designated leaders, and forgery, alteration or use of any institution’s or CAPA’s documents or instruments of identification with intent to defraud.
- Disruptive behavior is prohibited, both in and outside the classroom. This includes, but is not limited to: unwanted sexual contact, sexual exposure, verbal abuse, physical assault and/or battery, harassment, threats to or intimidation of any person, student or staff member involved on any CAPA program.
- Use of social networking sites to bully, harass or intimidate any person, student or staff member involved on any CAPA program is prohibited.
- Possession or use of illegal drugs is strictly prohibited and will result in immediate dismissal from the program.
- Any act of theft or damage to any premises or property of any individual or institution, regardless if they are affiliated with the program or CAPA, is prohibited.
- You and your roommates must maintain your accommodations to an agreed standard of cleanliness. You are required to make a good faith effort to address any concerns by your roommates about the neatness or cleanliness of common and shared areas.
- You must follow all the rules set out in this contract and other rules distributed prior to departure and upon arrival pertaining to your residence and all other CAPA-designated residences and buildings, including homestays. It is YOUR responsibility to make yourself knowledgeable of all residential, academic, internship/service learning and behavioral rules and regulations.
- You must co-operate and remain respectful of the staff, faculty and other designated leaders/supervisors throughout the program.
- You must be responsible and respectful when dealing with neighbors and local citizens, for you are representing your institution, CAPA and your country while you are studying abroad.
- Students are required to provide CAPA with any information required by the local government in regards to visas and residence permits; this includes providing CAPA with your original passport for photocopying within a specified timeframe.
- CAPA does not provide alcoholic beverages at any CAPA-sponsored event. However, alcohol may be available for purchase directly from the venue at selected organized events. CAPA has the right to control the distribution of alcohol, eg. limit the number of beverages sold per person and to stop the selling of alcohol at least one hour prior to the end of an event. Additionally, CAPA has the right to deny entrance to and/or remove any student visibly intoxicated at any CAPA-sponsored event.
- Students are required to fulfil to the best of their ability all requirements in their academic and/or internship programs, including but not limited to, attendance, maintenance of adequate academic standing, and completion of coursework/internship work.
- All home campus codes and rules of behavior still apply while you are studying abroad and you may be subject to any additional disciplinary action your home institution chooses to take in addition to that taken by CAPA.
- CAPA is first and foremost committed to student safety and security, therefore we require all students to have a cellular phone while enrolled in our programs. It is the responsibility of each student to acquire a cellular phone either in the host country within the first week of arrival or in the U.S. prior to departure. If acquired in the U.S., you must ensure that you are able to send and receive text messages and voice calls from local (in country) phones. Detailed information about how to purchase or rent a local phone has been provided in your pre-departure material for the specific country in which you are studying. When not in class, you are required to keep your phone fully charged, operating with adequate credit, and switched on so that CAPA staff can reach you in the case of an emergency. Students are required to acquire a cellular phone, to report the number to in-country CAPA staff within the first week of the program, and to remain contactable by phone throughout the program.
B. Residential Rules – Apartments, Dormitories, Hotels:
- A high regard of the rights of all residents is essential for creating a healthy community spirit. Respect should be shown to all CAPA students and staff, as well as to others residing within the building and the neighborhood.
- Quiet Hours are to be enforced from 11:00pm to 7:00am seven days per week. Care is required when returning home to the residence as noise travels within hallways. Also, your neighbors will not tolerate loud drunken behavior, and they are not shy about calling the police or the local government authority to complain about loud noises. Thus, it is necessary to be courteous at all times.
- There is a strict NO OVERNIGHT GUEST policy in all CAPA residences. You must ensure that all non-CAPA guests are out of the residences during quiet hours. Also be aware that there is a NO GUEST POLICY in the residences during quiet hours, and this policy applies to CAPA students as well as non-CAPA guests. You must be respectful of your roommates and/or flatmates at all times.
- You are responsible for all people (i.e. fellow residents or guests), actions and activities that occur in your apartment/room. Therefore, it is your responsibility to help remind fellow residents and guests of these residential rules and to always adhere to CAPA’s Code of Conduct.
- Possessing or using ANY illegal drug is STRICTLY prohibited, and all staff and faculty are required to call the police and report any suspicion of such illegal activity. Do not underestimate the seriousness of such an offence. In addition to being bound by local laws and methods of prosecution, any violator of CAPA’s NO DRUG policy will be dismissed from the residence and from the program at his/her own expense.
- Throwing items such as food and trash out of windows is very dangerous and is not allowed.
- Gaining access to the roof for reasons other than exiting for a fire is not authorized, and offenders will be held responsible for all damage and/or injury incurred from such action. If necessary, final grades will be held until payment is made.
- For apartments and dormitories, you will be required to fill out the inventory checklist upon arrival and return it as instructed on the arrivals checklist. At the end of the program, the housing provider will assess all apartments/rooms for damages and missing items during check out and/or after departure, and you will be held accountable for all damages and any missing items in your apartment/room. Where it is not possible to determine who is responsible for the damage or missing item, the cost will be shared equally by all residents within the apartment/room. If necessary, final grades will be held until payment is made for these damages. Note that if CAPA/Landlord/Building Management have not been made aware of any issues in your flat prior to your check out, such issues cannot be considered when assessing your liability for damages.
- Residents must maintain accommodations to an agreed standard of cleanliness. Residents will make a good faith effort to address any concerns by the other party about the neatness or cleanliness of common and shared areas.
- You are accountable for all residential keys issued to you at the start of the program. If for any reason you lose your keys, you must inform CAPA immediately. Replacement keys may be purchased at a fee as determined by the housing provider. Should keys not be returned at the end of the program, you will be charged for replacing them.
- All home campus codes and rules of behavior still apply while you are studying abroad.
C. Residential Rules – Homestays:
- Respect must be shown to all CAPA students and staff as well as to all those residing within the homestay and its neighborhood during the program.
- Quiet Hours are to be enforced from 11:00pm to 7:00am seven days per week. Care is required when returning home to avoid disturbing your hosts. Also, your neighbors will not tolerate loud drunken behavior, and they are not shy about calling the police or the local government authority to complain about loud noises. Thus, you must be courteous and considerate at all times.
- Guests during the day are also not allowed unless you have prior permission from your hosts. Do not arrange meetings with your friends or classmates at your host’s home. If you are dating, do not invite your boyfriend/girlfriend to go to your room. Do not invite guests to stay for meals.
- There is a strict NO OVERNIGHT GUEST policy in all CAPA homestays. Even if you have permission from your hosts to have guests in the house during the day, they must not ever spend the night. Do not ask your hosts for permission for guests to spend the night – in no cases is this acceptable.
- Although there is no specific curfew, you must notify your hosts when you will be home late. They feel responsible for your welfare and will worry if they do not know what time you plan to return.
- If you are going to be away overnight or for the weekend, you must inform your hosts in advance.
- You must maintain accommodations to an agreed standard of cleanliness. You must address any concerns raised by your hosts about the neatness or cleanliness of common and shared areas.
- You are responsible for all guests, actions and activities that occur in your room. Therefore, it is your responsibility to help remind guests of these rules and to always adhere to CAPA’s Code of Conduct.
- Possessing or using ANY illegal drug is STRICTLY prohibited, and all staff, faculty and hosts are required to call the police and report any suspicion of such illegal activity. Do not underestimate the seriousness of such an offence. In addition to being bound by local laws and methods of prosecution, any violators of CAPA’s NO DRUG policy will be dismissed from the homestay and from the program at his/her own expense.
- You are expected to keep your bedroom tidy and presentable.
- You must abide by the individual “house rules” set by your homestay – these rules apply to such things as the use of the television, phone, bathroom, washing machine, kitchen, as well as locking up at night.
- You will be held accountable for all damages you or your guests cause and any missing items from your room/homestay. If necessary, final grades will be held until payment is made for these damages.
- You are accountable for all keys issued to you at the start of the program. If for any reason you lose your keys, you must inform the CAPA CENTER immediately as the safety of your host family is also affected by this loss. Replacement keys may be purchased at a fee. Should keys not be returned at the end of the program, you will be charged for replacing them.
- Your host has been provided with a copy of CAPA’s Code of Conduct and has been instructed to notify CAPA of any blatant breach of its contents. You should neither ask nor expect your hosts to ignore your disregard of any standards contained in this document.
- All home campus codes and rules of behavior still apply while you are studying abroad.
D. Fire regulations that must be followed in all residences and homestays:
- Smoking is prohibited in all CAPA housing.
- Candles are prohibited in all CAPA housing.
- Excessive use of extension cords is prohibited in all CAPA housing.
- Before using any appliances you have brought from the US, ensure that you have a voltage converter as well as a plug adapter. Failure to do so could result in damage to your appliance as well as electrical shock.
- Multi-plug adaptors which allow you to plug multiple appliances into one plug socket are prohibited in all CAPA housing.
- Barbecues are prohibited in all CAPA housing.
- Tampering with fire alarms and sensors is against the law and strictly enforced. If anybody is caught doing so, both you and CAPA will be subject to criminal prosecution.
- Any additional fire regulations and instructions displayed in your housing must be followed.
E. Academic Rules:
- Class attendance is mandatory. Three unexcused absences result in an F for the course. Medical excuses and verification of family emergencies should be sent to CAPA’s Director of Academic Programs for your program location, as explained during orientation.
- All forms of dishonesty which undermine the academic purpose of the program or a related out-of-classroom program activity are prohibited, whether they occur by act or omission. Such forms include, but are not limited to: cheating, plagiarism, self-plagiarism, knowingly furnishing false information to staff, faculty and other designated leaders, and forgery, alteration or use of any institution’s or CAPA’s documents or instruments of identification with intent to defraud. (See each course syllabus for more detailed information on plagiarism.)
- Disruptive and disrespectful behavior is prohibited in the classroom and during out-of-classroom activities. This includes, but is not limited to unwanted sexual contact, sexual exposure, verbal abuse, assault and/or battery, harassment, threats to or intimidation of any person, student or staff member involved on any CAPA program.
- Use of laptops, iPhones and other media devices in the classroom is prohibited unless approved by the instructor.
- All home campus codes of conduct and rules of behavior relative to academic affairs remain in effect during a CAPA program. Students are still subject to any disciplinary action that their home institutions may choose to enforce in addition to that taken by CAPA.
F. Internship & Service Learning Rules:
- Interns must observe the working rules and company guidelines, respect the interests of the internship/service learning site and observe codes of confidentiality.
- Interns are required to complete all time sheets, have them signed by an identified site supervisor and return them to the CAPA Internship department by pre-set deadlines.
- Interns must inform their internship/service learning site and CAPA internships department staff immediately when unable to go to work due to illness or any other extenuating circumstances.
- Interns are required to attend (if registered) the mandatory Learning Through Internship (LTI) or Service Learning course and produce all necessary paperwork and portfolio work to meet the program requirements.
- Interns must complete a “Contract & Learning Agreement” form outlining specific learning objectives and position responsibilities and return this to your LTI professor within two weeks of your placement start date.
- An “Internship/Service Learning Contact Details” form must be completed and returned to the internship department within the first week of your placement start date.
- Interns are required to arrange a work schedule with their site supervisor and to inform the site supervisor of any scheduled half term breaks or special events occurring during the program.
- Interns are expected to maximize every opportunity to develop and improve their knowledge of the field in which they are interning.
- Interns in London must adhere at all times to the United Kingdom Boarder Agency (UKBA) rules and regulations throughout the internship/service learning program. This will include, but is not limited to adherence of the UKBA’s 50:50 policy, in which students will not exceed the established accumulative Internship/Service Learning placement hours designated for their study abroad program.
G. Disciplinary Action and Procedures:
- If a student is found to be in violation of any of the above, a disciplinary warning will be generated by CAPA staff and issued to the student.
- For a first offence, a first warning will be issued and your home institution will be notified.
- A second offence will result in a second warning, an incident form will be filed at CAPA, and your home institution will be notified.
- For a third offence, there will be a consultation with the Director of Student Affairs or another senior member of CAPA staff, with possible expulsion from CAPA housing and/or the program. Your home institution will also be notified and consulted, to agree on a course of action.
- CAPA reserves the right to by-pass the first and second warning stage(s) of disciplinary action when extreme behavior/actions warrant immediate administrative assessment and follow up. Additionally, CAPA reserves the right to expel any student(s) from any CAPA residence and from the program if they should breach the above rules and code of conduct, and no refunds for program fees will be provided. Additionally, grades will not be released until any damages are paid for in full. Note that your home institution may also take additional disciplinary action.
Any actions or behaviors that could compromise the physical, emotional or social well-being of yourself or others, may result in dismissal from the CAPA program. This code of conduct has been designed to ensure that the rights and safety of all participants are protected and maintained in order to create a healthy community and program spirit.
Contacting Your Student While Abroad
As your student embarks on their study abroad experience, it is important to discuss the ways you’ll be communicating with them while they are away. One important point to keep in mind is that, due to differences in time zones and the expense of calling foreign numbers, you may not be able to communicate by phone or email as frequently as you do when your student is at school. Included in this section are helpful and inexpensive tips for staying in touch, as well as instructions on dialing international phone numbers, where to send mail to students and information on the CAPA emergency phone line.
Cell Phones Abroad
If your student would like to have a cell phone for their term abroad, we recommend you look over the information on cell phone rentals that will beprovided to them in their pre-departure materials. Another option is for your student to rent or a buy a cell phone once they arrive in country. It is important to note that, while incoming calls may be free, there are often roaming charges and rates on outgoing calls (particularly if they are international calls) that can add up quickly
Buenos Aires: The country code for Argentina is 54, and the domestic area code for Buenos Aires is 11. To call Argentina from the U.S., dial: 011 + 54 + Area Code + number.
Florence: Dial 011, the Italian country code of 39, and the number. For example: 055 246 64 39 would be dialed: 011 39 055 246 64 39.
London: When calling a UK number from the US, you must first dial 011 for all international calls, then the UK country code of 44, and then drop the first zero of the phone number. For example: 020 7370 7389 would be dialed: 011 44 20 7370 7389.
Sydney: Dial 011, the Australian country code of 61, and the phone number. For example: 2 9492 3263 would be dialed: 011 61 2 9492 3263.
When sending mail or packages to your student, please send them directly to the CAPA program where they are studying and not to their accommodation. Be sure their name and home institution are clearly marked on the envelope.
Alternate Means of Communication
In addition to cell phone and landline communication, there are many internet-based options available to you. Two popular platforms for phone calls are Google Voice and Skype, which are often far cheaper than international calling cards. You also may encourage your student to keep a blog while they’re away, which they can update with photos and details of their experiences. As students will most likely be busy over the course of their semester abroad, blogs can be a great way to stay connected. Facebook and Twitter are also useful tools for receiving updates from your student.
In Case of an Emergency
Please call the CAPA emergency phone at 1-617-999-8126. A CAPA representative will be able to assist you 24 hours a day.
Thank you for having the confidence in CAPA International Education’s programs. We look forward to having your student join our program!
In choosing to study abroad, your student will participate in an educational experience that many call “life changing.” He or she will learn about another culture in a deeply meaningful way that may quite possibly change the way he or she looks at the world and interacts with people who are “different.” Indeed, some research suggests that study abroad students’ cross-cultural experiences result in new values, attitudes, and understandings.
This is not to say that transitioning to a new culture will necessarily be easy. There are often three stages to becoming acclimated to study abroad surroundings: an initial stage of excitement upon arriving at the new destination, a stage of confusion and disorientation that occurs as students adjust to their new and very unfamiliar surroundings, and a final stage of immersion in the new culture which finds the student increasingly able to communicate with and navigate through the new environment.
Each student will experience each stage in a unique way. However, as a parent, you may receive messages of frustration or sadness initially from your student. Please know that this is not unusual…being surrounded by very different things can be very stressful indeed! However, your student should begin to better master and feel more comfortable in his or her surroundings, feeling more confident every day.
CAPA has many resources available to counsel students as they adjust to their new surroundings, just as students’ home campuses offer counsel to students. CAPA is dedicated to each student having as personally and academically meaningful study abroad experience as possible!
CAPA International Education understands that your student’s academic and personal growth is very important to you because this growth is also important to us!
While your student is abroad, encourage him or her to investigate as many aspects of the new city as possible…and to stay away from spending lots of time on social media, skyping, or emailing friends and family. This is your student’s time to explore new surroundings, become familiar with what seems to be unfamiliar, and to grow as a person and as a student. Spending time on the Internet takes time away from such exploration and opportunities for personal growth.
CAPA International Education will provide your student with many opportunities to learn and engage in the local culture; these opportunities will be tailored to meet your student’s interests and studies. Do everything you can to encourage your student to take advantage of these activities!
Just as your student prepared to leave home and school to study abroad, he or she will need to prepare to return home. What was once unfamiliar has now become familiar. What was once a source of frustration now has become a source of mastery and pride.
Many students will feel disoriented upon their return home as they readjust to their home surroundings. Your student will want to talk about everything he or she learned and sometimes these conversations may include views that are new and different. New attitudes and views may be expressed that are surprising or unexpected. This is all to be expected and a product of your student trying on his or her new knowledge and experiences back home.
Certainly, your students will be more independent and confident. They may appear to be less reliant on first impressions and more accepting of that which is unfamiliar and/or different. These are signs of an acquired maturity that will serve your student well later in life.
Families often have many questions before and while their family member is abroad. We hope you find the following questions helpful. If you do have any questions, please do not hesitate to call us at 1-800-793-0334.